Appraisals are used in many different work sectors and they only work if completed and monitored correctly. This course covers why we have appraisals and how to carry them out effectively in any workplace. By the end of the session, you will have an understanding of how to make the appraisal process a positive one. You will be exploring the process of review and appraisal, learn to develop a positive approach to this process and receive guidance on the appraisal process.
The content of this and all our courses has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines and come with a Certified CPD Statement as well as a Certificate and for online courses an Evidence Based Learning statement.
Coaching is the term used to ‘coach’ individuals to develop themselves, this is completed through effective questioning and by using excellent communication skills. A good coach does not need to be an expert in the area in which an individual needs coaching in.
In fact, strangely when someone has all the skills needed to produce a result themselves, they can’t always help someone else to do it. Often it’s better if the coach knows little or nothing about the subject in question. This is because coaching focuses on behaviours and puts the ownership for improvement on the individual known as the client.
Building on the expertise of an individual it is important to note that coaching is not mentoring, mentoring focuses on technical skills rather than behaviours and is where an individual is ‘groomed’ by someone who is deemed to be in a position of expertise.
This course explores coaching and gives you ideas to help you develop coaching in your workplace.
The content of this and all our courses has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines and come with a Certified CPD Statement as well as a Certificate and for online courses an Evidence Based Learning statement.
Complaints can happen in many different businesses and organisations. This course looks at ways that these complaints can be best handled to ensure that the best outcome is reached quickest and within the workplace policies and procedures. The course covers the basics of complaint handling to educate employees that there are correct procedures to follow.
The content of this and all our courses has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines and come with a Certified CPD Statement as well as a Certificate and for online courses an Evidence Based Learning statement.
Conflict resolution is conceptualised as the methods and processes involved in facilitating the peaceful ending of conflict. There are many professions and vocations that individuals can be placed in a potential conflict situation that with the correct handling can be dealt with in a calm professional manner. On this course, you will learn how to identify that a situation could arise and how to deal with it to avoid conflict.
The content of this and all our courses has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines and come with a Certified CPD Statement as well as a Certificate and for online courses an Evidence Based Learning statement.
1. Know how communication can be used to solve problems and reduce the likelihood of conflict
1.1. State the importance of positive communication as a way of reducing the likelihood of conflict
1.2. Identify how managing customer expectations can reduce the likelihood of conflict
1.3. Identify the differences between assertiveness and aggression
1.4. State the importance of viewing a situation from the customer’s perspective
1.5. Identify strategies that can be used to solve problems
2. Know the factors that influence human responses in conflict situations
2.1. Identify human responses to emotional or threatening situations
2.2. Identify factors that can trigger an angry response in others
2.3. Identify factors that can inhibit an angry response in others
3. Know how to assess and reduce risks in conflict situations
3.1. Identify the stages of escalation in conflict situations
3.2. State how to apply dynamic risk assessment to a conflict situation
3.3. State the importance of following employer policies and guidance in conflict situations
3.4. Identify measures that can reduce risks for people who may be involved in conflict situations
4. Know how to communicate effectively and de-escalate the conflict in emotive situations
4.1. Identify how to use non-verbal communication in emotive situations
4.2. Identify how to overcome communication barriers in emotive situations
4.3. Identify ways of defusing emotive conflict situations
4.4. Identify how to work with colleagues to de-escalate conflict situations
4.5. State the importance of providing exit routes and space when dealing with an angry person
5. Know good practice to follow after conflict situations
5.1. State the importance of accessing help and support following an incident
5.2. Identify the benefits of reflecting on and learning from conflict situations
5.3. Identify the benefits of sharing good practice and contributing to solutions to recurring problems Introduction
Managers, employers and businesses need to have a higher understanding of their responsibilities regarding Data Protection and GDPR. Data Protection training gives learners an insight into the regulations that cover the storage and security of data in the workplace. Keeping data safe is a legal requirement and the course covers these requirements to ensure that staff understand why and how we comply with the rules.
Learn how to understand your requirements under the General Data Protection Regulations (GDPR) and learn about the requirements to handle a Subject Access Request (SAR). The course also looks at the lawful basis for handling data which is a vital component when processing any data.
The course covers the data protection principles as well as other relevant data protection subjects allowing compliance for companies and employees.
Subject Access Requests or SAR's are an important subject for all employees to understand as they can be submitted to all members of staff so it is vital that everyone understands how important they are and what to do with them when they are received by any business.
GDPR is an ongoing process and gives data subjects rights that have to be understood and respected by all businesses. The course covers data principles, legal basis and what to do when a potential data breach occurs.
If you would prefer a class-based lesson at your workplace nationally we have a network of instructors who can deliver the training at your workplace and we also offer a level 2 Data Protection and GDPR course for employees.
The content of this and all our courses has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines and come with a Certified CPD Statement as well as a Certificate and for online courses an Evidence Based Learning statement.
Equality and diversity is a term used in the United Kingdom to define and champion equality, diversity and human rights as defining values of society. It promotes equality of opportunity for all, giving every individual the chance to achieve their potential, free from prejudice and discrimination. On this course, we also include Inclusion, which means to include everyone, no matter what their background or beliefs.
This course is Skills for Care Endorsed through our centre registration for both our classroom and e-learning courses. This means that our training meets the high standards expected by Skills for Care.
UK legislation requires public authorities to promote equality in everything that they do, also making sure that other organisations meet their legal duties to promote equality while also doing so themselves.
In the UK there are certain legal requirements under existing legislation to promote equality in the areas of disability, gender and race. These are often collectively referred to as the general duties to promote equality.
This course covers the key aspects of Equality, Diversity and Inclusion to ensure that employees and employers understand their responsibilities at work.
The content of this and all our courses has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines and come with a Certified CPD Statement as well as a Certificate and for online courses an Evidence Based Learning statement.
There has been a lot of news in many different sports worldwide on how head injuries are not taken seriously in sports. This course not only talks about a head injury but also where it can lead to and the lengthy recovery time required.
This course covers the effects of a head injury and looks at the damage that can occur to the brain.
Brain injury is generally misunderstood, whilst this affected but the injury is largely hidden and struggle to get help and support they deserve and need. This course not only talks about the prevention methods but also the effects, the damage that occurs and the need for early intervention
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Buying this course supports the work of Headway Suffolk..
The content of this and all our courses has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines and come with a Certified CPD Statement as well as a Certificate and for online courses an Evidence Based Learning statement.
Anatomy and physiology can be a difficult subject, but this course breaks it down into sections to give a basic idea of how the human body works. The course covers all the main body systems to give a breakdown of what it does. Also covered are subjects like anatomical terminology to give you the basics of how parts of the body are described.
This course is ideal for anyone wishing to understand how the main bodies systems work and are ideal for anyone in sports, first aid, medical and other sectors. This course is ideal for anyone wishing to understand how the main bodies systems work and are ideal for anyone in sports, first aid, medical and other sectors.
The content of this and all our courses has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines and come with a Certified CPD Statement as well as a Certificate and for online courses an Evidence Based Learning statement.
The purpose of this Level 2 Award in Cardiopulmonary Resuscitation and Automated External Defibrillation is to provide the learner with the skills, knowledge and understanding in the provision of Cardiopulmonary Resuscitation and of the safe use and management of an Automated External Defibrillator.
This qualification offers the trained provider the opportunity to provide effective emergency lifesaving first aid care using an AED. This is achieved through the understanding of the BLS/AED algorithm and the responsibilities and treatment principles of AED use.
This Basic Life Support courses has been designed to meet all the required learning outcomes and are aligned to the Skills for Health UK Core Skills Training Framework or UK-CSTF. This includes both level 2 adult and paediatric patient care. The course is also Skills for Care Endorsed and follows the requirements set out in the Resuscitation Council (UK) guidelines for adult and Paediatric cardiopulmonary resuscitation (CPR) basic life support (BLS).
This course covers Basic Life Support skills and includes skills for Adult, Child and Infant as well as healthcare variations on infant CPR. The course includes Safety, precautions, initial assessment, recovery position, CPR, compression-only CPR, CPR handover and choking.
This is ideal for nurses, care workers or medical professionals needing annual updates to complete professional membership. In most cases, this course is ideal as an online-only course but if you need a practical session as well we have a network of approved instructors where we can offer the course as blended including a short practical session.
AED training is also included in the course. Learning AED skills is becoming more important with the increase in the numbers of units in the community and workplace. They are easy to use with a little training and make a real difference in the chance of survival to someone in cardiac arrest. If you have already completed any other first aid course you will understand the importance of the prompt use of an AED making this an ideal next course to take to develop your skills.
All our first aid courses fully meet the UK and European Resuscitation Council Guidelines 2015 as per the HSE requirements.
This course can be completed as the online part 1 of a 2-part blended course. After completing this online course, you may find and attend the classroom-only part 2 course and cut down on the number of days spent in the classroom.
The content of this and all our courses has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines and come with a Certified CPD Statement as well as a Certificate and for online courses an Evidence Based Learning statement.
Introduction to CPR and AED Level 2 Course
Initial Care and Safety
Heart Attack
Cardiac Arrest and CPR
AED Introduction and Types
Using an AED
AED Maintenance
AED Troubleshooting
Summary and Practical Options
Learning Outcomes
1 Understand basic life support requirements
1.1 Describe the principles that underpin basic life support
1.2 Explain the circumstances under which resuscitation is performed
1.3 Explain why early intervention is necessary
1.4 Describe different types of cardiopulmonary arrest
2 Be able to demonstrate basic life support techniques and automated external defibrillator use in line with current national guidelines
2.1 Demonstrate cardiopulmonary resuscitation
2.2 Demonstrate compression only resuscitation
2.3 Demonstrate the use of resuscitation barrier devices
2.4 Demonstrate how to manage a choking casualty
2.5 Demonstrate the use of an automated external defibrillator
2.6 Describe the differences when using an automated external defibrillator on a child
3 Be able to demonstrate post-resuscitation procedures
3.1 Demonstrate how to place a casualty in the recovery position
3.2 Identify the risks when placing a casualty in the recovery position
3.3 Describe handover and reporting procedures
4 Be able to carry out basic user maintenance and troubleshoot problems with an automated external defibrillator
.1 Identify when a defibrillator battery requires changing
4.2 Identify when electrode pads need replacing
4.3 Demonstrate how to troubleshoot problems if the automated external defibrillator does not function correctly
5 Understand the safe use of an automated external defibrillator
5.1 Describe the safety considerations when using AEDs
The healthcare health & safety course is aimed at anyone who requires a course in health and safety awareness. It is designed to meet the Health and Safety regulations and covers regulations, precautions, planning, risk assessing, PPE, individual sectors, what causes accidents, employer/employee responsibilities, RIDDOR, COSHH, first aid, workstation/VDU safety, working at heights, gas safety, occupational health, infection control, electricity, enforcement and the dangers and links in the regulations in fire and manual handling.
This course is designed to also meet the increasing need for healthcare workers to have a comprehensive mix of training courses so we have combined Health and Safety with other subjects in one course to make it easier and cheaper to get qualified.
The course covers more than just the usual health and safety subjects to give one course that meets multiple needs. The training needs of the healthcare industry are ever expanding and you can add extra courses on to this course to meet your exact needs.
The content of this and all our courses has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines and come with a Certified CPD Statement as well as a Certificate and for online courses an Evidence Based Learning statement.
Medications training is required in many sectors including the care industry to ensure that all staff have a basic understanding of the important rules when handling medications.
This course gives you the knowledge to understand the legal framework and how the organisation's policies and procedures reflect the legal framework, for safe handling of medicines, to understand the importance of noting and reporting any changes to individuals following administration of medicines; and managers' responsibilities and the implementation of ongoing monitoring of the care worker.
This course is Skills for Care Endorsed and means that the online training meets the high standards expected by Skills for Care.
The information on this course has to be used alongside the policies and procedures of your workplace to ensure that corrective action is the taken at all times. This is also ideal for anyone who looks after a family member and is responsible for ensuring they are given the correct dose as well as understanding contra-indications of a medication.
The content of this and all our courses has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines and come with a Certified CPD Statement as well as a Certificate and for online courses an Evidence Based Learning statement.
This Care Certificate course covers the knowledge-based units and includes 15 standards and recommendations set out by the Health Education England, Skills for Care and Skills for Health and is designed for all new employees. The course is mapped and covers all of the required Knowledge-Based Units and delegates will be provided with full evidence-based learning statements to document the learning process during the course, this is in addition to the final exam.
This course is Skills for Care Endorsed for both our classroom and e-learning courses. This means that our training meets the high standards expected by Skills for Care.
We also provide a training portfolio that can be used to document an employee’s training during the care certificate and for their continued workplace development, delegates also receive a tracking document that can be used by the care manager to evidence the completion of the competency-based units, which enable the care manager to ensure that all of the practical requirements have been met before issuing the care certificate.
The Care Certificate is a requirement for all staff beginning their career in the care sector, ideally, it should be completed before starting work and must be completed within twelve weeks from the commencement of employment. This course is also suitable for existing staff to refresh or improve their knowledge.
The online course is available with a practical module locally to rehearse practical skills where required. We can also integrate classroom-based and online qualifications to expand the knowledge and build training packages. Where required, we offer many regulated qualifications to support your training in the care sector and these can be integrated with your care certificate training package.
Basic life support skills are covered in this course to learn the skills but you would have to complete a practical lesson to pass this module. We can arrange this if you require nationally.
Care Certificate Recommendations
Health Education England, Skills for Care, and Skills for Health made a number of recommendations which were agreed by the Department of Health Governance Assurance Board:
The Care Certificate replaces both the Common Induction Standards and the National Minimum Training Standards. For more information on the Care Certificate, you can contact Skills for Care.
Dementia Awareness has received a lot of press recently, as understanding Dementia and understanding sufferers needs are very important. This course is available as a video online, blended or class-based course nationally delivered usually over a half day or can be a full day depending on your needs.
The aims of the course are to have a wider understanding about Dementia, signs and symptoms, causes and treatment, and how to communicate to dementia patients and engage them in activities and develop strategies for intervening with challenging behaviours and communication difficulties.
Aim: -
Assisting and Caring for People with Dementia
Outcomes: By the end of the session learners will be able to:
1. Recognise what is Dementia?
2. Role and responsibilities in supporting an individual with Dementia
3. Discuss Dementia
4. Understand Legislation and regulations
Learning outcome 1. Recognise what is Dementia?
LO1.1 Understand the classifications of Dementia
LO1.2 Recognise signs, symptoms and condition of Alzheimer’s disease
LO1.3 Recognise signs, symptoms and condition of Vascular dementia
LO1.4 Recognise signs, symptoms and condition of Dementia with Lewy Bodies
LO1.5 Recognise signs, symptoms and condition of Fronto-Temporal Dementia (FLD)
LO1.6 Understand some of the risk factors affecting the chance of developing dementia
Learning outcome 2. Role and responsibilities in supporting an individual with Dementia
LO2.1 Understand the implications of living with Dementia
LO2.2 Recognise the skills required in caring for someone with Dementia
LO2.3 Recognise approaches and ways of working that can help
LO2.4 Understand the importance of diet and meals
LO2.5 Understand why monitoring hearing and sight help individuals with different types of dementia.
LO2.6 Understand the importance of a healthy Body
LO2.7 Understand the support of doctors and types of medication used with dementia.
LO2.8 Understand the importance of keeping warm and maintaining their home.
Learning Outcome 3. Discuss Dementia
LO3.1 Supporting the adaptation of the Environment
LO3.2 Understand ways and approaches with Communication with Dementia
LO3.3 Provide support for Dementia and Infection Control
LO3.4 Support individuals with Dementia through the seasons
LO3.5 Understand how to support individuals while maintaining dignity and respect
LO3.6 Understand the importance of Memory Boxes.
Learning outcome 4. Understand Legislation and regulations
LO4.1 Understand the safeguarding vulnerable groups act 2006
LO4.2 Understands the Human Rights Act 1998
LO4.3 Understand discrimination and abuse
Oral care for special needs groups can be difficult to provide. Understanding the special considerations involved in looking after someone's teeth is vital. This course gives you the knowledge and skills to help special groups in caring for their teeth and oral cavity.
The course covers general oral care and looks at special groups such as the elderly, Dementia patients and people with learning difficulties.
This online course offers practical skills, guidance and advice to increase your confidence in caring for these individuals. Through a series of videos, we will look at how to maintain someone`s oral health and overcome barriers you may face.
You will have the opportunity to test your knowledge throughout with short questions and consolidate your knowledge with a test at the end of the course.
he Essex Neurology Network brings together people from across Essex who have an interest in neurology – either as health or social care professionals, volunteers, staff members from voluntary and private sector organisations, or those people living with a neurological condition. The Network was established to raise awareness and promote understanding of neurological conditions, in order to secure the highest standards of service and care.
The Network has undertaken work on improving diagnosis conversations and assisting GP’s in signposting neurological patients to relevant support and services. As a result of our various engagement activities and projects, there is evidence to suggest that the experience of a patient with a neurological condition would be significantly improved if the health and care professionals they came into contact with, had a better understanding of the symptoms and care pathways.
In 2017 we surveyed 147 professionals, ranging from social workers to palliative care practitioners, GPs and nurses to occupational health professionals and physiotherapists, to find out more information about their training needs and preferences. What we found was that although many of our partner organisations have their own in-depth training courses, there was nothing available which gave a more practical overview of a range of neurological conditions and how these can impact on everyday life.
To address this gap, the Essex Neurology Network, in partnership with Healthwatch Essex, has created a series of filmed modules which provide an overview of eight of the more common neurological conditions, together with insight from some people who actually live with the conditions themselves.
These modules are designed to help workers understand more about the condition and how it may affect the person they support. We have also included links to further information and support which can be found in the download section of the course.
We are immensely grateful to Health watch Essex for making the production of this e-learning course possible and indeed, to all the staff and volunteers who have given their time so generously. We hope that by completing this course, you will contribute to our aim of generating a lasting impact for those people living day to day with a neurological condition.
The content of this and all our courses has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines and come with a Certified CPD Statement as well as a Certificate and for online courses an Evidence Based Learning statement.
Learn online now with our level 1 video online course in mental health in the workplace. Learn about mental health conditions that can be identified in the workplace and learn how to signpost them.
Our training centre course has passed stringent checks to prove commitment to high-quality training and compliance. We are also able to offer Skills for Care Endorsed qualifications for our classroom and video online training courses ensuring you have an acceptable certificate to prove your compliance. This means that our training meets the high standards expected by Skills for Care.
This Qualification is also endorsed by TQUK, who are an Awarding Organisation regulated by Ofqual. This gives an extra level of appreciation on this qualification. You can buy an endorsed certificate if you need one, once you pass the course. You do not have to buy this extra certificate and the course is the same whichever option you choose.
The content of this and all our courses has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines and come with a Certified CPD Statement as well as a Certificate and for online courses an Evidence Based Learning statement.
Our level 2 video online course in mental health in the workplace. Hear from different experts on mental health conditions that can be identified in the workplace and learn how to signpost them.
We also offer classroom courses at our venue or your workplace as a one day course is ideal for all employees to give them a better understanding of mental health in the workplace. This course for managers and those who need a higher level of training..
This Qualification is also endorsed by TQUK, who are an Awarding Organisation regulated by Ofqual. This gives an extra level of appreciation on this qualification. You can buy an endorsed certificate if you need one, once you pass the course. You do not have to buy this extra certificate and the course is the same whichever option you choose.
The content of this and all our courses has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines and come with a Certified CPD Statement as well as a Certificate and for online courses an Evidence Based Learning statement.
Learn online now with our highest level 3 video online course in mental health in the workplace. Hear from different experts on mental health conditions that can be identified in the workplace and learn how to signpost them.
The course is also available as a two day Mental Health in the Workplace course nationwide is ideal for those who need further training and is ideal for managers. The topics covered include understanding mental health, how to recognise mental ill health problems and supporting an employee with mental health-related problems.
This Qualification is also endorsed by TQUK, who are an Awarding Organisation regulated by Ofqual. This gives an extra level of appreciation on this qualification. You can buy an endorsed certificate if you need one, once you pass the course. You do not have to buy this extra certificate and the course is the same whichever option you choose.
The content of this and all our courses has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines and come with a Certified CPD Statement as well as a Certificate and for online courses an Evidence Based Learning statement.